Complaints and Compliments
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem can not be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible - ideally within a matter of days or at most a few weeks - because this will enable us to establish what happened more easily.
All complaints should be addressed to the Practice Manager. We aim to acknowledge your complaint within 3 working days and provide a full reply within 20 working days. For a copy of our complaints policy please see our website or ask at Reception.
You also have the option of contacting the Scottish Public Services Ombudsman to seek a review of your complaint. Complaints should be made to the Ombudsman within 12 months of the event giving rise to them, or within 12 months of the complainant becoming aware that there are grounds for complaint. The Ombudsman’s contact details are:
The Scottish Public Service Ombudsman
Freepost EH641
Edinburgh
EH3 OBR
Tel: 0800 377 7330
Text message: 07900 494 372
Email: ask@spso.org.uk
Website: www.spso.org.uk